In this assessment I have been asked to explain the need and importance of good communication skills when working in the community services (aged care) industry. I will document the key points in the following areas: - The communication process - Why communication is such an important aspect of the carer's role - Being an active listener - No-verbal communication The communication process at a basic level is the sending and receiving of a message …showed first 75 words of 707 total…

…showed last 75 words of 707 total…o express our thoughts or beliefs in an appropriate way. This way we will develop respect amongst our co-workers and clients and feel free to defend our rights and rights of others. Clients and co-workers need to be able to show that this is what "I" think, feel and how we see the situation. We also need to aim the assertive behavior to satisfy the needs of both parties involved and to always show respect.