Fidelity Information Services Call Center Workstation Fidelity Information Services is the business I chose to complete my business assessment. This is a corporation that provides financial data processing software and services to banks around the world. Although Fidelity provides many types of financial software packages, I chose to focus on the Call Center Workstation product. The reason why I picked the Call Center Workstation product is because I worked over Christmas break as a Call …showed first 75 words of 1963 total…

…showed last 75 words of 1963 total…of more Internet banking. Bettis believes the next technological trend will have more items web-based, such as loans. I am glad that I chose Fidelity Financial to do my business assessment on. I definitely discovered many things that I did not already know. Works Cited Bettis, Chris. Personal Interview. Service Delivery Development Manager, Fidelity Information Services. 16 July, 2003. Cockrel, Bessie. Personal Interview. Business Annalist, Fidelity Information Services. 14 July 2003. "Fidelity Information Services." 9 July 2003. http://www.fidelityinfoservices.com.