Describe how the business communicates internally and externally. A business communicates internally with staff members. Most employees have a desktop computer, which allows them to send and receive letters, reports, trading documents and other messages quickly and accurately. All documents can be stored on disks, which saves on filing and storage space. Email is used widely for internal and external communication because is it quick and reliable. Fax machines are very popular for sending written …showed first 75 words of 527 total…

…showed last 75 words of 527 total…to contact each customer to notify them about special offers or sales, and they would not be able to reply to queries or complaints as easily. ICT is used to communicate all over the world. E-mail, faxes, letters and telephone calls can get messages to anywhere in the world who has the ability to receive them. This is how different Adams stores based around Europe and the rest of the world communicate with each other.