"Reengineering and Total Quality Management (TQM) are neither identical nor in conflict; they are complimentary" (Hammer & Champy 239). While Reengineering and Total Quality Management focus on processes, customers and higher efficiency, there are also differences between them. Reengineering moves a company where they need to be very quickly usually by radical change, whereas TQM moves a company in the same direction more slowly, usually with incremental adjustments. Reengineering is a top down, vision driven effort …showed first 75 words of 896 total…

…showed last 75 words of 896 total…use? This answer is not black or white and should be left for the senior manager of the company to decide. Works Cited Hammer, Michael and Champy, James. Reengineering the Corporation: A Manifesto for Business Revolution. New York: HarperCollins Publishers, Inc., 2001. Lee, Sang M. and Arben Asllani. "TQM and BPR: Symbiosis and a New Approach for Integration". Management Decision, vol. 35. May-June 1997. Manganelli, Raymond L. and Mark, M. Klein. "Your Reengineering Toolkit". Management Review, vol. 83. August 1994.