Benchmarking is the process of comparing the current project, methods, or processes with the best practices and using the information to drive improvement of overall company performance, with other projects, within the organization and outside the organization. The standard for comparison may be competitors within the industry, but is often found in unrelated business segments. Dr. Deming was not very enthused about benchmarking efforts, because if a company only copies processes without knowledge, they will …showed first 75 words of 694 total…

…showed last 75 words of 694 total…having issues. Reference Altshuller, G. (1998). And suddenly the Inventor Aooeared: TRIZ, the Theory of Inventive Problem Solving. (L. Shulyak, Trans.) Worcester, MA: Technical Innovation Center. Bestefield, D. H., Besterfield-Michna, C., Besterfield, G.H., & Besterfield-Sacre, M. (1999) Total Quality Mangement, 2nd ed. Upper Saddle River, NJ: Premtice Hall. Brassard, M (1998). The Memory Jogger Plus + Methuen: Goal/QPC. DeBono, E. (1995). Six Thinking Hats. Boston: Little, Brown and Company. Domb, E. R. (1998, December). "7 New Tools." Quality Digest