DHL Worldwide Express Division When DHL Worldwide Express was launched in 1979 as a division of Airfreight Ltd. (hereafter referred to as DHL India to distinguish it from its overseas ally which we refer to as DHL Worldwide), it ushered in the era of air express business in India. The DHL Division enjoyed considerable autonomy in its working right from the start. Mr. Cyrus Guzder joined the Airfreight Limited in 1968 and took over as its Managing …showed first 75 words of 11017 total…

…showed last 75 words of 11017 total…amp;gt;76<Tab/>89<Tab/>119<Tab/>140 Exhibit 10 Customer Service: Benchmarks and Performance Activity<Tab/>Standard<Tab/>Current Performance Rings<Tab/>3 rings (7 seconds)<Tab/>4/5 rings (9/10 seconds) Percentage of Abandoned Calls<Tab/>5%<Tab/>7% Call Duration<Tab/>90 seconds&