1. Introduction In today's global and hypercompetitive business environment, which is further "spiced up" with the fast changing and highly unpredictable customers' demand, the companies have to directly face their challenges to survive. This indicates that the firms have to be to large extend flexible and adaptable, regarding the current and up-coming problems, in order to effectively and efficiently deliver the best possible solution which will be further updated in accordance to the altering problem requirements. …showed first 75 words of 2902 total…

…showed last 75 words of 2902 total…Management in the Public sector. Quality Progress, 5(7), p. 45-48. *<Tab/>Wilkinson, A., Allen, P. and Snape, E. (1991) TQM and the Management of Labour. Employee Relations, 13 (1), p. 24-31. *<Tab/>Wruck, H. and Jensen, M. (1998) The two key principles behind effective TQM programs. European Financial Management, 4(3), p. 401. *<Tab/>Younger, S. (1993) FINDING TIME FOR TQM TRAINING. Training & Development, 47(2), p.11. <Tab/>