What do you do when the people who are involved in a conflict are pressed for time or are located far apart? Online collaboration tools are opening new approaches for conflict resolution. The Internet and e-mail have changed ehe environment in which organizations operate. E-mail allows us to send messages with ease and speed. The Internet gives unprecedented access to a wide array of information. This changing technological landscape has not only affected employees but …showed first 75 words of 1789 total…

…showed last 75 words of 1789 total…River, NJ: Prentice Hall, 1997). Siegel, J., V. Dubrovsky, S.Kiesler, and T. McGuire. "Group Processes in Computer-Mediated Communication," Organizational Behavior and Human Decision Processes, 1986, pp. 37, 157-186. Association for Conflict Resolution, 2000. "Guidelines for the Design of Integrated Conflict Management Systems." Femenia, N., "ODR and the Global Management of Customers' Complaints: How Can ODR Techniques be Responsive to Different Social and Cultural Environments?" Mediate.com, 2000. Joinson, A., Open University findings presented to the British Psychological Society Conference, 2000.