Making any decision is never trouble-free. It requires an organized thought process and critical thinking at its very finest to achieve the desired results. Decision-making is so complex in nature and there are many tools and techniques to come up with a good decision. After all, different scenarios require different decision-making techniques. One of which will be discussed is the Plan-Do-Check-Act (PDCA) Cycle. Identifying problems and solving them are important skills for managers, who are …showed first 75 words of 1059 total…

…showed last 75 words of 1059 total…the current environment" (De Janasz et al., p. 409). References De Janasz, S.C., Dowd, K.O, & Schneider, B.Z. (2002). Interpersonal Skills in Organizations. New York, NY: The McGraw−Hill Companies. PDCA Cycle. (n.d.). Retrieved July 1, 2006, from http://www.hci.com.au/hcisite2/toolkit/pdcacycl.htm The Clinician's Black Bag of Quality Improvement Tools. (n.d.) Retrieved July 2, 2006, from <Tab/>http://www.dartmouth.edu/~ogehome/CQI/PDCA.html