Preface As we enter the twenty-first century, the environment in which organizations operate is increasingly turbulent, rocked by forces such as globalization and rapid technological change. Social and demographic forces have dramatically changed the make-up of today's workforce, which is now the most educated and ethnically diverse in history, in addition to having the greatest representation of people. These developments are profoundly affecting the way in which organizations structure themselves, just as they are influencing …showed first 75 words of 4791 total…

…showed last 75 words of 4791 total…the system. A comprehensive approach needs to consider technological and structural variables as well as behavioral variables of the system. When we analyze organizational development and organizational behavior problems, we need to analyze the overt organization elements that are easily observed, such as patterns of communication, trust, openness that are often obscured or hidden. It is also essential to consider all possible problem areas, both overt and covert, if the strategy is to be successful.