Contents INTRODUCTION SERVICE LEVEL MANAGEMENT (SLM) TOOL OF SERVICE LEVEL MANAGEMENT: THE DEVELOPMENT OF SERVICE LEVEL MANAGEMENT: SERVICE SYSTEM LAYERS: SLM DO'S: SLM DON'T"S: IMPLEMENTATION OF SLM Introduction. Findings / Reflections. Costs: SLM a continuous process. WHY SLM? RESOURCES. Introduction For the "Total Quality Management" presentation we have found a new quality control system in Information Technology is called "Service Level Management". The topic seemed interesting to us and when one of our team members "…showed first 75 words of 2664 total…

…showed last 75 words of 2664 total…gers found only 12 products that were being used for service level management. However, in May 1998, the number of companies that identified themselves as offering products to be used for service level management jumped to 62, and in March of 1999, the number increased to 89. Technology has made SLM reporting much easier, and it's likely that technology will continue to make it even more so. Resources. http://www.nextslm.org Service Level Management - Best Practices.