Introduction: In the early 1980s, a new concept entered managerial discourse: Total Quality Management (TQM). TQM was heralded by governments, major corporations and the business media as the most effective and elegant way out of the economic crisis and into the global market. TQM claimed not to be a set of techniques but a philosophy of management (Sashkin and Kiser, 1993). Some commentators have argued that TQM is little more than an attempt to enhance management's …showed first 75 words of 4391 total…

…showed last 75 words of 4391 total…amp;gt;Webb,J. 1995. "Quality Management and the Management of Quality." In Making Quality Critical-New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge. *<Tab/>Wilkinson, A. 1992. "The other side of quality: soft issues and the human resource dimension", Total Quality Management, Vol. 2 No. 3. *<Tab/>Wilkinson, A. and Witcher, B. 1991. "Fitness for use: barriers to full TQM in the UK", Management Decisions, Vol. 29 No. 8.