Investigation on how TQM is utilized in the construction indestry Very good paper, requires more refferances to construction The major new element in world market competition is quality. During the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that high quality is achievable at lower costs and greater customer satisfaction. It was the result of using the management principles of total quality management (TQM). More and more U.S. companies have demonstrated …showed first 75 words of 2885 total…

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